Browse ITIL Results
ITIL® 4 Direct Plan and Improve (DPI)
Why choose the ITIL® 4 Direct Plan and Improve (DPI)? The ITIL® 4 Direct Plan and Improve (DPI) enables professionals to align governance and strategy with service management activities, encourage a culture of collaboration and continual improvement, a...
ITIL® 4 Digital and IT Strategy (DITS)
Why choose the ITIL® 4 Digital and IT Strategy (DITS)? The ITIL® 4 Digital and IT Strategy (DITS) certification provides you with the necessary skills to lead the development and management of IT products....
ITIL® 4 High Velocity IT (HVIT)
Why choose the ITIL® 4 High Velocity IT (HVIT)? Stay ahead with ITIL® 4, the latest IT service management framework. Obtain the ITIL®4 High Velocity IT (HVIT) certification to drive change, align governance and strategy, and encourage collaboration for...
ITIL® 4 Create Deliver and Support (CDS)
Why choose the ITIL® 4 Create Deliver and Support (CDS)? ITIL® 4 Create Deliver and Support (CDS) certification provides you with a comprehensive understanding of IT service management, principles, practices, and processes. This knowledge gives you the...
ITIL® v4 Foundation
Why choose the ITIL® v4 Foundation? If you have an interest in building your understanding of IT applications in business strategy, then the ITIL® v4 Foundation is the course for you. During this entry-level course, you will become familiar with ITIL®...
ITIL®4 Drive Stakeholder Value (DSV)
Why choose the ITIL®4 Drive Stakeholder Value (DSV)? ITIL® 4 is the latest iteration of the widely adopted IT service management framework. By becoming certified in ITIL® Drive Stakeholder Value (DSV), you stay current with the latest best practices an...
What’s ITIL?
ITIL (Information Technology Infrastructure Library) offers a collection of best practices for IT service management (ITSM), enabling organisations to provide high quality IT services. This framework provides a structured approach for managing IT services, ensuring they align seamlessly with business objectives.
What’s the ITIL certification?
The ITIL certification is an internationally acknowledged qualification that showcases your proficiency in IT service management. It highlights your ability to implement ITIL principles to enhance service delivery, lower costs, and boost customer satisfaction. Offered at various tiers such as Foundation, Practitioner, Intermediate, Expert, and Master, the certification caters to different levels of expertise.
What are the four functions of ITIL?
ITIL outlines four essential functions for effective IT service management:
- Service desk: Serves as the primary contact point between users, and IT personnel, managing incidents, and service requests.
- Technical management: Delivers technical expertise and support for IT infrastructure and services.
- IT operations management: Manages daily IT operations to ensure consistent and reliable service delivery.
- Application management: Oversees the entire application lifecycle, from development through maintenance and support.
Is ITIL training worth it?
Pursuing ITIL training can significantly enhance your career prospects. Here are just a few of the reasons why investing time in ITIL training is the right move:
- Global recognition: ITIL certifications are esteemed by employers around the globe.
- Career growth: Certified individuals often secure higher salaries and superior job positions.
- Skill enhancement: Acquire essential skills that enhance IT service delivery and operational efficiency.
- Competitive edge: Differentiate yourself in the job market with a certification that underscores your expertise in IT service management.