Home > Courses > Business > Certificate III in Business (Customer Engagement)
BSB30120

Certificate III in Business (Customer Engagement)

Study Method Online
Institution Open Colleges
Recognition Nationally Recognised Training
Start Date Enrol anytime
Open Colleges
  • This is a fee-for-service course, government funding is not available. Payment plans are available
  • Only Australian Citizens and Residents can apply for this course. Limited visa holders can be accepted pending a VEVO check. We are not CRICOS registered and cannot accept Subclass 500 visa holders

Course overview

Our nationally recognised BSB30120 Certificate III in Business (Customer Engagement) is designed to arm you with the tools to keep the customers coming back. You will learn how to use industry essential skills like producing documents, working as part of a team, managing feedback and complaints, and delivering quality customer service, to make sure you keep your customers happy.

A specialisation in customer engagement may be used in a number of different industries, such as customer service, sales, retail or, general clerical / administrative organisations.

General clerical work shows a strong future growth and is expected to reach 342,000 jobs by 2025.

Call or Contact Centre Workers shows a moderate growth and is likely to reach 39,100 jobs by 2025.

Who's It For?

This course is suited to people who have no experience and are looking to gain employment in a sales or office environment in an organisation with a strong focus on customer service or sales. The Certificate III in Business (Customer Engagement) is also a good option if you are already working in business or sales and want to formalise your experience and improve your skills to boost your job performance and prospects.

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note – limitations do apply.

Job outcomes

  • Clerical Officer
  • Customer Service Representative
  • General Clerk

Want to see more job outcomes and how your future could change?

What you'll learn

During the course, you will learn how to:

  • Assist with WHS
  • Participate in sustainable work practices
  • Communicate in the workplace
  • Apply critical thinking
  • Support personal wellbeing at work
  • Design and produce business documents
  • Design and produce spreadsheets
  • Deliver and monitor services to customers
  • Provide advice on products and services
  • Assist with customer difficulties
  • Process customer complaints

Recognitions

This is a nationally approved vocational course that is recognised throughout Australia

Study method

  • Online Online info icon
    Online delivery - online course content with the exception of assessments and work placement
  • Blended Blended info icon
    Blended delivery - both online course content and partial face to face requirements
  • In-class In-class info icon
    In class delivery - predominately face to face course content conducted at a specific location
  • Virtual Virtual info icon
    Virtual Delivery - Live and interactive classroom-style learning conducted completely online

Duration study load

  • Self paced – maximum of 12 months
  • Recommended hours per week: 18h

Recognition of prior learning

  • We understand that you may already have many skills and areas of expertise that you have obtained in different ways and these are recognised through our Recognition of Prior Learning (RPL) process.

 

Assessment

  • Multiple choice Quiz
  • Projects
  • Role plays
  • Video
  • Work Placement
  • Written assignments

Materials

Your learning materials are accessed through our online platform OpenSpace. These learning materials include:

  • Learning content
  • Media
  • Additional resources
  • Learning activities
  • Self-checks

Payment options

  • Pay upfront – receive big savings on your enrolment
  • Pay as you go – get started today and pay off while you study
  • Unlock our exclusive monthly promotion for this course and study for less – enquire now!

Find out more about the payment options for this course

About Open Colleges

Open Colleges puts you at the centre of everything. As an institution, it measures its success in the success of its students. With more than 100 years of experience in distance learning, Open Colleges has the expertise in delivering education and training to individuals seeking to launch, change or accelerate their careers.

Open Colleges Australia focuses on meeting the specific needs of adult learners by delivering highly flexible, accessible and affordable learning opportunities. Its unique learning model provides you with ultimate control – to study anywhere, anytime and at your own pace. Its online campus – OpenSpace – provides you with access to learning resources, expert trainers and assessors, collaboration with other learners and a comprehensive range of support services. Open Colleges is the perfect solution for time-poor students with busy schedules, as it makes getting your qualification possible from wherever you are.

Open Colleges is a Registered Training Organization (RTO 90796)

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  • Start dates
  • Subjects
  • Study method
  • How to get help and contact information
  • Everything you need to know before enrolling!

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